Privacy Policy

ZentoCare ("we", "our", "us") is a healthcare software service provided by Zentosys Solutions Pvt. Ltd. We are committed to protecting your privacy and handling your personal and health-related information in accordance with applicable laws. This Privacy Policy explains what data we collect, how we use it, whom we share it with, and your rights and choices.

The types of data we collect may include, but are not limited to:

• Personal Identifiers – Full name, date of birth, gender, address, phone number, email address.

• Health & Medical Information – Medical history, vital signs, prescriptions, test results, doctor notes, consultation records.

• Device & Technical Information – IP address, browser/device type, OS version, app usage, log files, cookies, and related tracking data.

Data is collected:

• Directly from you (e.g., through app usage, registration, form submissions, consultations).

• Automatically through tracking technologies (e.g., cookies, analytics tools).

• From third parties (e.g., doctors, labs, or caregivers, where authorized).

We process your personal and health data for the following purposes:

• To provide and improve the ZentoCare platform’s features.

• To facilitate secure and timely doctor–patient communications.

• To personalize the user experience.

• To send appointment notifications and important updates.

• To detect and prevent fraud or misuse of services.

• To fulfill regulatory, legal, and compliance obligations.

• To generate anonymized or aggregated data for internal research, development, or analytics.

• We use AES‑256 encryption for data at rest and TLS/HTTPS for data in transit — a “military-grade” standard.

• Access to PHI is restricted via authenticated, role-based access controls.

• Session tokens, firewalls, intrusion detection, and regular audits ensure continuous protection.

• While we implement robust safeguards, no system is 100% immune to security breaches. Users are encouraged to take measures such as using strong passwords and keeping their login credentials confidential.

We may share your information with:

• Service providers (e.g., cloud hosting, analytics, payment processors) under strict data agreements.

• Medical professionals you consult via ZentoCare.

• Legal or regulatory bodies if required by law.

• Acquirers or affiliates, in the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will ensure such parties are bound by similar confidentiality and privacy commitments.

We do not sell or rent your health data to advertisers or third parties for marketing purposes.

We store your data for as long as necessary:

• To support your use of ZentoCare and account continuity.

• To satisfy legal, accounting, or contractual obligations.

•De-identified data</strong> may be retained indefinitely for aggregated research.

• If your account remains inactive for an extended period (e.g., 2 years), we may archive or delete your data, subject to legal or contractual obligations.

In accordance with applicable data protection laws (including the Indian Digital Personal Data Protection Act, 2023, if applicable), you may exercise the following rights to:

• Access, correct, or delete your personal data.

• Request data portability or restriction of processing.

• Withdraw consent for communications.

• File a complaint with data protection authorities.

To exercise these rights, contact us at

privacy@zentocare.com

If we discover that a child under 16 has provided us with personal information without verifiable parental or guardian consent, we will delete it immediately.

• We use cookies and similar technologies to facilitate the app’s functionality, session management, analytics, and optionally personalized notifications. These may be disabled via device or browser settings, though this may affect app performance.

• Where required by law, we provide <strong>cookie consent banners</strong> on our web platforms. You may control cookie preferences through your browser or device settings.

• We may update this privacy policy occasionally. We’ll notify you via in‑app notification or email, and the revised version will be available within the app.

• We recommend checking this page periodically to stay informed of updates. Material changes will be clearly communicated before they take effect.